Welcome to Koozool’s FAQs page! Here, we’ve compiled answers to the most common questions about our handmade wooden essentials, shipping, returns, and payment methods. If you can’t find what you’re looking for, feel free to contact us directly.
1. What products does Koozool offer?
Koozool specializes in handmade wooden essentials, crafted with care and precision. Each product is designed for both functionality and aesthetic appeal, making them perfect for your home or as gifts.
Explore our full collection at Koozool.
2. Where are Koozool products shipped from?
All our products are shipped directly from our office in China to customers in the USA. We ensure that every package is securely prepared for a safe and timely delivery.
3. What are the shipping times?
Our shipping process includes both handling and transit times:
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Handling Time: 3-5 business days (Monday–Friday)
- Transit Time: 7-13 business days (Monday–Friday)
- Estimated Total Delivery Time: 10-18 business days depending on customer location
All shipments are free of charge.
4. Can I return a product?
Yes! Koozool accepts returns for both defective and non-defective products. Please note:
- Customized or personalized products are non-returnable unless they arrive damaged, defective, or not as described.
- Returns must be in new condition.
- Customers are responsible for return shipping costs, unless the item was defective or damaged upon arrival.
Return Period: 30 days from delivery
Refund Processing Time: 5 business days
Restocking Fee: None
5. Can I exchange a product?
Yes! Koozool also accepts product exchanges. Simply contact our support team to initiate the exchange process.
6. What payment methods are accepted?
We accept a wide range of secure payment options, including:
- PayPal
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
All transactions are safe and encrypted to protect your personal information.
7. How can I contact Koozool?
If you have any questions about products, orders, or shipping, our team is here to help:
- Email: support@koozool.com
- Phone: +86 20 3632 0069
- Office Address: 25 He Yi Er Jie, Baiyun, Guangzhou, Guangdong Province, China, 510403
8. Are your products eco-friendly?
Absolutely! All Koozool products are handmade using sustainable wood materials, crafted with care to minimize environmental impact while delivering high-quality products.
9. Do you offer international shipping?
Currently, Koozool ships directly from China to the USA. International shipping outside the USA is not available at this time.
10. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. Use this number to track your package and see estimated delivery times.
Koozool is committed to providing quality handmade wooden essentials with exceptional customer service. For any further questions, reach out to us at support@koozool.com.
