Welcome to Koozool (https://koozool.com). By accessing or using our website and services, you agree to comply with these Terms of Service. Please read them carefully before making a purchase or using our website.
1. Acceptance of Terms
By using Koozool’s website or purchasing our handmade wooden essentials, you agree to be bound by these Terms of Service, our Privacy Policy, and any applicable laws and regulations. If you do not agree with any part of these terms, please do not use our website.
2. Products and Availability
Koozool offers high-quality handmade wooden essentials. We strive to ensure that all products are accurately described and available for purchase. However, we cannot guarantee continuous availability of all products, and prices are subject to change without prior notice.
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Handling Time: 3-5 business days (Mon–Fri)
- Transit Time: 7-13 business days (Mon–Fri)
- Estimated Total Delivery: 10-18 business days depending on location
- Shipping: Free
3. Ordering and Payment
When you place an order, you agree to provide accurate, complete, and current information. Payment must be made using one of our accepted methods:
- PayPal
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
Koozool reserves the right to cancel or refuse orders if payment cannot be verified or is suspected of fraud.
4. Returns and Exchanges
Koozool accepts returns and exchanges for both defective and non-defective products. Please note:
- Customized or personalized items are non-returnable unless they arrive damaged, defective, or not as described.
- Products must be in new condition for returns or exchanges.
- Return Period: 30 days from delivery
- Refund Processing Time: 5 business days
- Return Shipping Costs: Customers are responsible unless the item is defective or damaged
5. Intellectual Property
All content on Koozool, including text, images, logos, and product designs, is the property of Koozool and protected under copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
6. Limitation of Liability
Koozool is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to delays in shipping, product defects, or loss of data.
7. Shipping and Delivery
All orders are shipped directly from China to the USA. Koozool strives to meet estimated delivery times; however, delivery dates are estimates and may vary depending on shipping carriers, customs, and other factors outside our control.
8. Governing Law
These Terms of Service are governed by the laws of the jurisdiction in which Koozool operates, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of Koozool’s website shall be resolved under the governing law.
9. Changes to Terms
Koozool reserves the right to update or modify these Terms of Service at any time. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated terms.
10. Contact Information
For questions regarding these Terms of Service, orders, or products, please contact us:
- Email: support@koozool.com
- Phone: +86 20 3632 0069
- Office Address: 25 He Yi Er Jie, Baiyun, Guangzhou, Guangdong Province, China, 510403
Koozool is committed to providing high-quality handmade wooden essentials while maintaining transparency, trust, and customer satisfaction. By using our website, you agree to follow these Terms of Service.
