By accessing or using the Koozool website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or making a purchase.
1. Overview
Koozool specializes in Wooden Essentials and operates through https://koozool.com. These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors. If you do not agree with any part of these terms, you must not use our services.
2. Eligibility
By using this website, you represent that you are at least the age of majority in your jurisdiction, or that you are the parent or guardian of a minor and have given consent for their use of this website.
3. Product Information
We strive to provide accurate descriptions and images of our wooden products. However, due to the natural variations in wood and hand-crafted design, slight differences in color or texture may occur.
All products are listed as new condition and shipped directly from our facility in Guangzhou, China to destinations across the USA.
4. Order Processing & Shipping
- Order Cut-Off Time: 5:00 PM EST (GMT-05:00)
- Handling Time: 1–2 business days (Mon–Fri)
- Transit Time: 7–14 business days (Mon–Fri)
- Total Estimated Delivery Time: 8–16 business days depending on the customer’s location
- Shipping Cost: Free on all orders
We are not responsible for delays caused by customs or courier services, but we will assist with tracking and resolving any shipment issues.
5. Pricing & Payments
All prices are listed in USD and are subject to change without notice. Accepted payment methods include:
- PayPal
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
We reserve the right to refuse or cancel any order due to payment issues, suspected fraud, or stock limitations.
6. Returns & Exchanges
We accept returns and exchanges under the following terms:
- Return Period: Within 30 days of delivery
- Condition: Items must be in new, unused condition
- Return Method: By mail only
- Restocking Fee: None
- Return Shipping: Customers are responsible unless the item is defective or damaged
- Refund Processing: Within 5 business days after return approval
To initiate a return or exchange, please contact us at support@koozool.com.
7. Intellectual Property
All content on the Koozool website, including images, text, logos, graphics, and design, is the property of Koozool and is protected by intellectual property laws. Unauthorized use or reproduction of any materials is strictly prohibited.
8. Limitation of Liability
Koozool shall not be liable for any indirect, incidental, special, or consequential damages that result from the use of, or inability to use, our website or products. Our liability is limited to the amount paid for the product in question.
9. User Conduct
You agree not to use our site for any unlawful or prohibited activities, including but not limited to:
- Violating any local, state, national, or international law
- Transmitting harmful code, viruses, or malware
- Impersonating others or providing false information
- Attempting to interfere with the website’s functionality or security
10. Third-Party Links
Our website may contain links to third-party websites. Koozool is not responsible for the content, privacy policies, or practices of any third-party sites. You access such sites at your own risk.
11. Termination
We reserve the right to terminate or suspend your access to our services without notice, for any conduct that violates these Terms or is harmful to our business or customers.
12. Changes to the Terms
We may update these Terms of Service at any time. Updates will be posted on this page with the revised effective date. Continued use of the website constitutes acceptance of the updated terms.
13. Contact Information
If you have any questions about these Terms, please contact us:
- Email: support@koozool.com
- Phone: +86 20 3632 0069
- Office Address: 25 He Yi Er Jie, Baiyun, Guangzhou, Guangdong Province, China, 510403