At Koozool (https://koozool.com), we are committed to providing a secure, reliable, and convenient payment experience for all our customers. This Payment Policy explains the methods, processes, and terms related to payments on our website.
1. Accepted Payment Methods
Koozool accepts the following secure payment options:
- PayPal
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
All transactions are processed through trusted and encrypted payment gateways, ensuring that your personal and financial information is protected.
2. Payment Process
- All payments must be completed at the time of order.
- Orders will not be processed or shipped until payment is confirmed.
- You will receive a payment confirmation email once your payment has been successfully processed.
3. Currency
All payments on Koozool are processed in USD (United States Dollars). Please ensure that your payment method supports transactions in USD to avoid delays or conversion issues.
4. Security and Fraud Prevention
Koozool takes the security of your payment information seriously. We use SSL encryption and other industry-standard security measures to prevent unauthorized access to your payment details.
We reserve the right to cancel or refuse any order if we suspect fraudulent activity or unauthorized transactions.
5. Payment Errors and Failures
In the event that your payment fails:
- You will be notified immediately.
- Your order will not be processed until payment is successfully completed.
- Please verify your payment details and try again, or contact your payment provider for assistance.
6. Refunds and Returns
Payment refunds are handled according to our Return and Refund Policy:
- Refunds are issued only after the returned product is received and inspected.
- Refund processing typically takes 5 business days.
- For returns due to defective or damaged products, Koozool covers return shipping costs.
For detailed information, please see our Returns & Refunds Policy.
7. Contact Information
For any questions regarding payment methods, processing, or security, our support team is available:
- Email: support@koozool.com
- Phone: +86 20 3632 0069
- Office Address: 25 He Yi Er Jie, Baiyun, Guangzhou, Guangdong Province, China, 510403
Koozool is committed to providing a safe and seamless payment experience for all customers purchasing our handmade wooden essentials. Your security and satisfaction are our top priorities.
