At Koozool, we strive to provide a secure, reliable, and seamless payment experience for all of our customers. This Payment Policy outlines the accepted payment methods, processing guidelines, and related terms for transactions made on our website.
1. Accepted Payment Methods
We accept a wide range of secure and trusted payment options to accommodate our global customer base. These include:
- PayPal
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
All payments must be made in United States Dollars (USD).
2. Payment Processing
Payments are processed securely at the time of checkout. Once your payment is successfully authorized, you will receive a confirmation email with your order details. We use industry-standard encryption protocols to ensure the confidentiality of your financial information.
Note: Orders will not be processed or shipped until full payment has been received and verified.
3. Order Cut-Off and Processing Times
- Order Cut-Off Time: 5:00 PM (GMT-05:00), Eastern Standard Time (New York)
- Handling Time: 1–2 business days (Monday to Friday)
- Transit Time: 7–14 business days (Monday to Friday)
- Total Estimated Delivery Time: 8–16 business days, depending on your location
Orders placed after the cut-off time will be processed on the next business day.
4. Payment Security
Koozool is committed to protecting your privacy and online safety. Our website uses SSL (Secure Socket Layer) technology to encrypt all payment data and ensure safe transmission. We do not store any sensitive payment information on our servers.
5. Fraud Prevention
To safeguard against unauthorized transactions, all orders undergo automatic fraud screening. If any irregularities are detected, we may contact you for additional verification. Koozool reserves the right to cancel or hold any orders that appear to be fraudulent or suspicious.
6. Failed or Declined Transactions
If your payment is declined, please check the following:
- Ensure all card details are entered correctly
- Verify that your card has sufficient funds
- Confirm with your bank that international purchases are enabled
If the problem persists, consider using an alternative payment method or contact us for assistance.
7. Taxes and Duties
All product prices are listed in USD and include any applicable domestic taxes. For international deliveries, customers are responsible for any customs duties or import taxes that may apply upon arrival in the destination country.
8. Refunds and Cancellations
We offer a 30-day return window for eligible items. Refunds will be issued to the original payment method within 5 business days after the returned item is received and inspected.
- No restocking fees apply
- Customers are responsible for return shipping costs unless the item was received damaged or defective
- Returned items must be in new condition
For more details, please refer to our Return Policy.
9. Contact Us
If you have any questions about our payment process, need help completing your transaction, or wish to request a refund, you can reach us at:
- Email: support@koozool.com
- Phone: +86 20 3632 0069
- Office Address: 25 He Yi Er Jie, Baiyun, Guangzhou, Guangdong Province, China, 510403