At Koozool (https://koozool.com), we are committed to delivering your handmade wooden essentials safely and efficiently. This Shipping Policy provides detailed information on order processing, handling, transit times, and delivery expectations.
1. Order Processing
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Orders received before the cut-off time will begin processing the same business day.
- Orders received after the cut-off time or on weekends and holidays will be processed on the next business day.
2. Handling Time
- Koozool’s handling time is typically 3-5 business days (Monday–Friday).
- During this time, your order is carefully inspected, packaged, and prepared for shipment.
3. Transit Time
- Standard transit time is 7-13 business days (Monday–Friday) for shipments from China to the USA.
- Transit times may vary depending on the shipping carrier, customs clearance, and your location.
4. Total Estimated Delivery
- The total delivery time includes both handling and transit times.
- Estimated total delivery time: 10-18 business days, depending on the destination.
5. Shipping Costs
- All orders are shipped free of charge.
- Additional shipping options or expedited shipping may be offered from time to time at extra cost.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Use this number to track your package and monitor estimated delivery times.
7. International Shipping
- Currently, Koozool ships directly from China to the USA.
- We do not offer shipping to countries outside the USA at this time.
8. Delays and Exceptions
While we strive to meet delivery estimates, certain factors may cause delays, including:
- Customs inspections and clearance
- Severe weather conditions
- Shipping carrier delays
Koozool is not responsible for delays caused by the carrier or customs.
9. Contact Us
If you have questions about shipping times, tracking, or order delivery, our support team is ready to assist you:
- Email: support@koozool.com
- Phone: +86 20 3632 0069
- Office Address: 25 He Yi Er Jie, Baiyun, Guangzhou, Guangdong Province, China, 510403
Koozool is dedicated to providing a reliable, efficient, and transparent shipping process for all our handmade wooden essentials. We ensure your products arrive safely and on time.
