At Koozool, we are committed to delivering high-quality Wooden Essentials to our customers in a reliable, timely, and cost-effective manner. This Shipping Policy outlines important information about our shipping process, delivery timeframes, and order handling procedures.
1. Shipping Locations
We currently ship to all locations within the United States. All orders are shipped directly from our warehouse in Guangzhou, China.
2. Order Cut-Off Time
- Daily Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Orders placed after the cut-off time will be processed on the next business day.
3. Handling Time
- Processing Time: 1–2 business days (Monday to Friday)
- Orders are processed promptly upon payment confirmation. You will receive a confirmation email with tracking details once your order has shipped.
4. Transit Time and Delivery Estimates
- Standard Transit Time: 7–14 business days (Monday to Friday)
- Total Estimated Delivery Time: 8–16 business days based on your shipping destination and local postal service performance
Please note that delivery times may vary slightly due to factors such as holidays, customs clearance, or remote delivery areas.
5. Shipping Costs
- Shipping is completely free on all orders. There are no additional delivery charges, regardless of your order size or location within the United States.
6. Shipment Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package. You can monitor the progress of your delivery at any time.
7. Delays and Lost Packages
While we strive to meet the estimated delivery timeframes, occasional delays may occur due to customs processing, courier issues, or weather conditions. If your package is significantly delayed or appears lost, please contact us immediately at support@koozool.com for assistance.
8. Delivery Issues
If your package is marked as “delivered” but you have not received it:
- Check with household members or neighbors
- Look around the delivery area (porch, mailbox, building lobby, etc.)
- Contact the carrier directly
If the issue persists, reach out to our support team and we will investigate further to help resolve the matter.
9. Shipping Restrictions
Currently, we do not ship to:
- P.O. Boxes
- APO/FPO addresses
- U.S. territories or international destinations outside the continental USA
Please ensure your shipping address is accurate and complete to avoid delivery issues.
10. Contact Information
If you have any questions about our shipping policy or need help with a delivery, you can reach us at:
- Email: support@koozool.com
- Phone: +86 20 3632 0069
- Office Address: 25 He Yi Er Jie, Baiyun, Guangzhou, Guangdong Province, China, 510403