At Koozool (https://koozool.com), your privacy is a priority. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you visit our website or purchase our handmade wooden essentials.
By using our website or placing an order, you agree to the practices described in this policy.
1. Information We Collect
When you interact with Koozool, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing address.
- Payment Information: Credit/debit card details or payment account information processed securely through trusted payment gateways like PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
- Order Information: Details of products purchased, order history, and customer service interactions.
- Website Data: IP address, browser type, device information, and pages visited to improve user experience.
2. How We Use Your Information
We use the information collected for purposes including:
- Processing and fulfilling your orders efficiently.
- Communicating order confirmations, shipping updates, and support responses.
- Improving our website, products, and services.
- Protecting against fraud, unauthorized transactions, and security breaches.
- Sending promotional emails or updates only if you have opted in.
3. Sharing Your Information
Koozool does not sell, trade, or rent your personal information to third parties. We may share information with trusted third parties only for the purpose of:
- Shipping and delivering your orders.
- Processing payments securely.
- Legal compliance if required by law.
All third-party service providers are required to maintain the confidentiality of your information.
4. Cookies and Tracking
Our website may use cookies and tracking technologies to enhance user experience, analyze website traffic, and understand customer preferences. Cookies help us:
- Remember your shopping cart and preferences.
- Provide personalized content.
- Improve website functionality and performance.
You may disable cookies in your browser settings, but some features may not function properly without them.
5. Data Security
Koozool implements industry-standard security measures to protect your personal and financial information, including:
- Secure socket layer (SSL) encryption for data transmission.
- Regular security audits and monitoring.
- Restricted access to personal information within our team.
Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing emails at any time.
- Request information on how your data is used or shared.
To exercise these rights, contact us at support@koozool.com.
7. Children’s Privacy
Koozool does not knowingly collect information from children under 13 years old. If we discover that personal information of a child has been collected without parental consent, we will take steps to delete it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated effective date.
9. Contact Us
For questions regarding this Privacy Policy or your personal information:
- Email: support@koozool.com
- Phone: +86 20 3632 0069
- Office Address: 25 He Yi Er Jie, Baiyun, Guangzhou, Guangdong Province, China, 510403
Koozool is committed to protecting your privacy while providing high-quality handmade wooden essentials. Your trust is our priority, and we ensure your information is handled responsibly.