At Koozool, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Personal Information: Name, billing address, shipping address, email, phone number, and payment information (such as card details).
- Order Information: Products ordered, payment method, shipping details.
- Device Information: IP address, browser type, operating system, and referring URLs.
- Usage Data: Pages visited, time spent on pages, and other analytical data through cookies and similar technologies.
2. How We Use Your Information
We use your information for the following purposes:
- To process orders and deliver products
- To communicate with you about your order, shipment, or customer support requests
- To detect and prevent fraudulent activity
- To improve the performance and content of our website
- To provide a personalized shopping experience
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with third parties to:
- Fulfill your orders (e.g., shipping carriers, payment processors)
- Comply with legal obligations or law enforcement requests
- Analyze website performance using tools like Google Analytics
- All third-party partners are required to protect your data in accordance with applicable laws.
4. Data Security
We implement a variety of security measures to protect your personal information. All transactions are processed through a secure gateway and are not stored on our servers. Sensitive data, such as payment details, are encrypted using SSL technology.
5. Cookies and Tracking Technologies
Koozool uses cookies and similar technologies to enhance your browsing experience, understand user behavior, and optimize our marketing efforts. You can disable cookies in your browser settings, but this may limit some functionality of the site.
6. Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request corrections or deletions of your data
- Opt-out of marketing communications
To exercise any of these rights, please contact us at support@koozool.com.
7. Third-Party Services
Our site may contain links to third-party services or websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal data.
8. Children’s Privacy
Koozool does not knowingly collect or solicit personal information from anyone under the age of 13. If you are a parent or guardian and believe we may have collected data from a child under 13, please contact us immediately.
9. International Transfers
As we ship from China to the USA, your information may be transferred internationally. We ensure appropriate safeguards are in place to protect your data during these transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Effective Date." We encourage you to review this page regularly to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
- Email: support@koozool.com
- Phone: +86 20 3632 0069
- Office Address: 25 He Yi Er Jie, Baiyun, Guangzhou, Guangdong Province, China, 510403